Online Dispute Resolution Mechanism

For any complaints and grievances, Investors can contact at:

Level 1: Raise your concerns with Registrar and Transfer Agent (RTA)/ Company

As a first step, all grievances/ disputes/ complaints against the Company are required to be directly lodged with RTA &/ or Company.

In the case of Strides, Kfin Technologies is our RTA and Shareholders may lodge their concerns by sending an email to einward.ris@kfintech.com or by sending physical correspondence at:

Level 2: SEBI SCORES

Grievances/ disputes/ complaints which are not resolved at Level 1, or if the shareholder is not satisfied with the resolution provided by the Company/ RTA, then a complaint may be raised on SEBI Complaints Redress System (“SCORES”) which can be accessed at https://www.scores.gov.in.

Level 3: ODR Mechanism

In case the Shareholder is not satisfied with the resolution provided at Level 1 or 2, then the Online Dispute Resolution process may be initiated through the ODR Portal at https://smartodr.in/login  within the applicable timeframe under law.

Important Notes:

1. Shareholder(s) may initiate dispute resolution through the ODR Portal without having to go through SCORES Portal (i.e., From Level 1 to Level 3), if the grievance lodged with the Company is not resolved satisfactorily.
2. It may be noted that the dispute resolution through the ODR portal can be initiated only if such complaint/ dispute is not pending before any arbitral process, court, tribunal, or consumer forum or if the same is non-arbitrable under Indian law.
3. There is no fee for registration of complaints/ disputes on the ODR Portal. However, the process of conciliation / arbitration through ODR portal may attract fee and the same shall be borne by the concerned investor/ listed entity/ its RTA (as the case may be).

For any queries on the above matter, investors may contact the Company's Registrar & Share Transfer Agent, KFin Technologies Limited at einward.ris@kfintech.com or the Company at investors@strides.com

For detailed information on the above, refer: